F.A.Q.

Confidentiality

• Can I relay on your company and be confident in your reliability? Why shop at Virtualove?
• Is information about your customers (their names and addresses) and their orders shared or sold to the third party?
• Do you deliver your products in a discreet package?

Shipping

• FREE USPS SHIPPING on orders over $100
• What are the terms of delivery?
• Do You Ship Outside The United States?
• What if my country has the restriction on shipping adult products?

Order and Payment

• What credit cards do you accept?
• What if I haven't received my order in due time?
• What kind of processing syst do you use?
• Do I have to pay sales tax?

Return Policy

• Can I cancel the order I've already placed?
• When can I rely on a refund?
• Can you exchange the product I bought if it doesn't suit me?
• Can I return non-working sex toy or DVD?
• Do you refund shipping charges?
• What if a product is not in stock?
• Can I pay with Paypal and other systs?

Product Questions

• How can I care and clean my sex toys?
• Are your sex toys safe for use?

Other Questions

• How often do you renew your stock?
• If I'm interested in product which you do not have at your site, can you help me somehow?
• Is it possible to receive any discounts for further purchases?
• Do you have printed or e-catalogues?
• How can I ask more questions?

Our company wants to provide you with quality products, which are able to meet your requirents. But we consider that it's a half of matter.

Good service is a very important condition of successful activity. That's why we do think of our clients, especially of your privacy and safety.

VirtuaLove.Net takes all measures to protect you and your personal information.

Confidentiality

Can I relay on your company and be confident in your reliability? Why shop at Virtualove?
You should trust our company and be absolutely sure in our reliability. We value our reputation caring about our customers and respect their personal life. top

Is information about your customers (their names and addresses) and their orders shared or sold to the third party?
We NEVER share or sell the confidential information to other companies or third persons, since this is the part of our confidential policy in working with our customers. You can be confident that no your personal information will be open to anyone else. top

Do you deliver your products in a discreet package?
YES. Our adult products, including sex toys, lingerie, accessories and DVDs come in discreet packages to provide maximal confidentiality. The discreet package means the plain pack with no special signs, except shipping labels, so no other person will guess what you receive. top

Shipping

FREE USPS SHIPPING on orders over $100

We offer free USPS Priority service for orders over $100.
Our shipping rates are as follows:

• Orders over $100 - FREE
• Orders less than $100 - $9.99

What are the terms of delivery?
We have several types of delivery according to the urgency.

Standard Delivery: implies 1-2 weeks time of delivery (5 -14 business days)
Express Delivery: is faster and takes 2-3 business days

Processing of your order is performed immediately. You should take into account weekends and holidays that we do not consider as business days. The delivery fee depends on the type of delivery you've chosen. top

Do You Ship Outside The United States?
YES. We can ship our products outside the US, except those countries with legal restrictions on the adult sexual goods.
The time of delivery overseas takes approximately 14 business days depending on the country you are located, how far in the world it is and shipping type. top

What if my country has the restriction on shipping adult products?
In this case we can not ship you any adult products, because of their illegality in your area. We do not break the laws. top

Order and Payment

What credit cards do you accept?
We accept ONLY the following credit cards:
1. Visa
2. Mastercard
3. American Express
4. Discover


Our secure credit card processing systems takes advantage of Secure Sockets Layer (SSL) security, protecting both shoppers and merchants. We use Authorize.Net for U.S. billing addresses and ChronoPay for non-U.S. billing addresses.
All information is encrypted including all credit card and personal information. top

What if I haven't received my order in due time?
There might be the following situations when you do not receive your order in due time:

• You counted the weekend or holiday as a business day. For example, if you have to receive the parcel in 2 days, but you placed an order on Friday, you will receive the product on Wednesday, not on Monday.
  
  
• Your local postal service has any probls with shipping.
  
  
• You might indicate the billing address instead of shipping address.
  
  
• Any force majeure circumstances top

What kind of processing syst do you use?

1. We use Authorize.Net for U.S. billing addresses.
Authorize.Net uses Advanced Integration Method (AIM) that provides the highest level of customization and security to merchants for submitting transactions online. AIM employs industry standard secure data encryption technology to connect to the payment gateway using a merchant-initiated 128-bit Secure Sockets Layer (SSL) certificate.

2. We use ChronoPay for non-U.S. billing addresses.
ChronoPay B.V. utilizes Secure Socket Layer (SSL) software when receiving and transmitting electronic payments.

ChronoPay B.V. encrypts the information you provide. ChronoPay B.V. reveals on the last five digits of your credit card numbers when processing your transaction internally, and we reveal the entire number when communicating on a private dedicated line of communication with our acquiring bank. top

Do I have to pay sales tax?
California sales tax will be collected on all orders being shipped from California to addresses in California. If you will be required to pay sales tax, you will be alerted during the Checkout process before you actually submit the order.top

Return Policy

Can I cancel the order I've already placed?
NO. Once the order has been placed, it can not be cancelled. top

When can I rely on a refund?
We can make the refund in the next cases:
1. The product is currently out of stock.
2. There is any mistake/delay in delivery through our fault. top

Can you exchange the product I bought if it doesn't suit me?
NO. In case if you've paid for the product and received it, we can not exchange it for any other product. So, please, do not place any orders, if you are not sure you wish to purchase these products.

The unwanted products used by you will NEVER be returned. top

Can I return non-working sex toy or DVD?
YES. In case of any factory defects found out in the device, a non-working sex toy should be returned to us within 30 days from the date of your order. top

Do you refund shipping charges?
Shipping charges are returned in case of full refund. top

What if a product is not in stock?
If a product is occurred to be out of stock, we can offer you the following:

If you order more then one it, and just a few of them are not in stock, we can make a refund for all products or just those that are currently out at your desire. You will receive an e-mail with all details. top

Can I pay with Paypal and other systs?
YES. You can pay with Paypal and some other syst if you wish, but prior you should let us know via the following e-mail: support@virtualove.net top

Product Questions

How can I care and clean my sex toys?
Sex toy caring and cleaning depend mostly on a material it is made out of. Here are the most popular sex toys materials:

Silicone - is non-porous material that can be easily washed in hot or even boiled water with any sex toy cleaner or soap.

Jelly - is porous material that is not recommended to be disinfected by boiling water. Wash th into warm water with mild soap.

Rubber and Latex - are porous materials that can accumulate bacteria, are washed in warm water with mild soap or sex toy cleaner.

CyberSkin™, Futurotic, Ultra-Realistic, Soft Skin - are patented materials made by the famous sex toys manufacturers that are washed in warm water with soap or cleaner.

Leather - is washed in warm water with mild soap.

All sex toys should be stored in a dry cool and dark place and carefully cleaned before and after use.

Attention! If your sex toy is not waterproof, do not allow water leaking into the control panel and escape contact of water with batteries. top

Are your sex toys safe for use?
All our sex toys are manufactured by famous producers with unblished reputation and are known as qualitative, durable products made of the materials without any ingredients destructive to health and are absolutely safe.

However, we can not be responsible for any physical harm or injury inflicted by the its sold herein. top

Other Questions

How often do you renew your stock?
We renew our stock weekly, so you can find more new products every week. top

If I'm interested in product which you do not have at your site, can you help me somehow?
We will be happy to help you in search of the product that you are interested in, but failed to find it on our web site.

Feel free to e-mail us and describe the product you are looking for. We will do our best to find it for you. top

Is it possible to receive any discounts for further purchases?
If you become our permanent customer, we have special gifts for you. We can offer you some discounts in some official and non-official holidays. top

Please, visit our web site if you wish to make any present for yourself or your lovers and friends before Christmas, New Year, Halloween, St. Valentine's Day, etc. We always have some surprises before these holidays. top

Do you have printed or e-catalogues?
Not yet, but we plan to create such catalogues in the nearest future. top

How can I ask more questions?
Feel free to contact us via e-mail support@virtualove.net, if you have any additional questions.

We will answer th as soon as possible. top